Performance Research Associates's 101 Activities for Delivering Knock Your Socks Off Service PDF

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

contemporary shoppers are tough provider that's quicker, greater, and extra custom-made than ever earlier than. How can enterprises make sure that they're ready to satisfy that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for supplying Knock Your Socks Off Service presents readers with the sensible instruments and low-cost education required to assist meet their consumers' wishes.

Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening workouts teaches customer support managers and staff useful how one can aid their corporations supply world-class carrier, and is helping them create an motion plan for development. Written within the comparable available and funny sort that made Delivering Knock Your Socks Off Service so renowned, this significant other consultant covers such subject matters as:

- tips to say no

- empathy vs. sympathy

- carrier restoration

- listening

- electronic mail

- mobilephone abilities

- buyers from hell

- profitable phrases and soothing words

- watching for purchaser wishes

- construction reliability

- shopper suggestions

- retaining a tension log

- and extra

those basic yet potent actions take in simple terms mins, yet convey actually robust, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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