By Performance Research Associates
Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening workouts teaches customer support managers and staff useful how one can aid their corporations supply world-class carrier, and is helping them create an motion plan for development. Written within the comparable available and funny sort that made Delivering Knock Your Socks Off Service so renowned, this significant other consultant covers such subject matters as:
- tips to say no
- empathy vs. sympathy
- carrier restoration
- electronic mail
- mobilephone abilities
- buyers from hell
- profitable phrases and soothing words
- watching for purchaser wishes
- construction reliability
- shopper suggestions
- retaining a tension log
- and extra
those basic yet potent actions take in simple terms mins, yet convey actually robust, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Extra info for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates